Fix, tune, and rescue.
NetSuite systems that aren't delivering — underperforming, over-complicated, or outright broken. These are a result of bad design and configuration issues, not the system. We come in, diagnose honestly, and fix it. No judgement. Just results.
NetSuite is live.
But it's not working.
Most NetSuite problems don't happen overnight. They accumulate — a workaround here, a script nobody documented there, data that was never cleaned after migration. These shortcuts start being a liability over time.
- Failed or stalled implementation
Countless consultants in and still not live, but with so many workarounds the system is harder to use than whatever it replaced.
- Performance that's getting worse
Reports that used to take seconds now take minutes. Dashboards that lock up. Scripts timing out in the middle of the business day.
- Data nobody believes
Duplicate records, miscoded transactions, numbers that never reconcile. Reports exist but nobody acts on them because nobody trusts them as result of bad data in and misguided configurations.
What we
do about it.
Four focused services — each tackling a different dimension of a broken NetSuite environment.
Failed Implementation
Rescue
We take over where the last consultant left off — or where the project collapsed entirely. A rapid assessment of what exists, what's missing, and what it will take to reach a working system. Then we build it.
- Current state technical assessment
- Root cause & gap analysis
- Stakeholder confidence rebuild
- Phased delivery to production
Performance
Tuning
Slow saved searches, timing-out scripts, dashboards that take a minute to load — we analyze your environment, identify every bottleneck, and fix them in order of business impact. Performance improvements are typically visible within days.
- Script execution profiling & governance audit
- Saved search query optimization
- Dashboard & report rendering tuning
- Indexed field & join optimization
- Before/after benchmark report
Technical Debt
Cleanup
Old scripts nobody understands, workflows that conflict with each other, duplicate custom fields from three different projects, unsupported bundles that break every release — we audit, consolidate, and clean without breaking what still works.
- Full script & workflow rationalisation
- Custom field & form consolidation
- Deprecated bundle identification & removal
- Rebuild of critical customizations
- Technical documentation delivered
Data
Rescue
Bad data that's been there so long people have stopped trusting the system. Duplicates, miscoded transactions, incorrect opening balances, broken customer hierarchies — we clean it surgically, with full before/after audit trails.
- Duplicate record identification & merging
- Transaction reclassification & correction
- Opening balance & period close repair
- Master data restructuring & validation
How a rescue
engagement works.
Rapid Assessment
Access to your live environment. We map everything — scripts, workflows, roles, data, integrations. No assumptions, no preconceptions. We document what we find exactly as it is.
Environment map deliveredDiagnosis
Root cause analysis across every problem area identified. We tell you exactly what went wrong, why it went wrong, and what the knock-on effects have been. Honest, specific, and referenced back to evidence.
Diagnosis touchpointRemediation Roadmap
A prioritised, costed plan covering every fix. Quick wins first — the things that restore confidence in days. Structural fixes second. Everything estimated, sequenced, and scoped to a fixed fee where possible.
Roadmap & fixed-fee proposal deliveredExecute
We build against the roadmap in agreed sprints. Weekly progress updates, no surprises, no scope drift. Every change tested in sandbox before production. You sign off at each stage.
Weekly progress reports throughoutHandover & Ongoing Support
Final handover meeting. Optional transition into a Dedicated managed service retainer so the environment stays healthy after we're done.
Documentation & optional retainer handoverSigns you need
this service.
Your go-live is overdue
The project keeps slipping. Every week there's a new blocker. You've lost confidence in the current consultant and don't know how to get back on track.
NetSuite is live but nobody uses it properly
Adoption is low. Teams have built workarounds. The system technically works but it doesn't reflect how the business actually operates.
Pages and reports are getting slower
It worked fine at first. Now saved searches time out, scripts throw errors, and dashboards take so long to load people have stopped opening them.
Every NetSuite release breaks something
Customizations that weren't built upgrade-safe. Scripts using deprecated APIs. A growing list of things to fix after every release cycle.
Finance doesn't trust the numbers
The month-end close takes twice as long as it should because nothing reconciles first time. Duplicate records, miscoded entries, missing transactions.
Nobody knows what half the customizations do
Scripts and workflows added over years with no documentation. Everyone is afraid to change anything in case it breaks something else. Technical debt is compounding.