Your Dedicated Team.
Your NetSuite environment doesn't stop evolving after go-live. Our dedicated managed services keep your system performing at its best — every day.
Your NetSuite is live. But who's watching it?
Without ongoing support, small issues compound into expensive problems. Scripts break on release day. Permissions accumulate without audit. Data quality degrades slowly until the finance team stops trusting the numbers.
Day one, covered.
The weeks after go-live are the most critical — and the most overlooked. We put a consultant on-call from the moment you go live. Check-ins, priority issue resolution, and a direct line to the people who built your system.
What's really in there.
Most NetSuite environments accumulate years of undocumented scripts, redundant workflows, and permission sprawl. Our health check is an audit — every configuration catalogued, every issue prioritised, plain-English report delivered.
Nothing breaks.
Oracle releases NetSuite twice a year. Without proactive testing, customizations break silently. We access your preview environment weeks before every release, run regression across your critical business processes, and review readiness for the release.
A consultant who knows you.
Not a helpdesk. Not a rotating roster. A team assigned to your account — someone who has access to your environment, knows your history, and can answer a question.
The expertise, not the headcount.
Embed a 3988 resource directly into your team — fractional admin, embedded developer, or NetSuite analyst. The expertise of a full-time specialist at a fraction of the cost, with none of the hiring risk, notice period, or institutional knowledge drain.
Everything your environment needs to stay healthy.
Across every retainer we cover the full stack of NetSuite operations — not just the things you think to ask about.
- User & role management
- Custom field & form maintenance
- Saved search & report builds
- Workflow configuration
- Permission & access audits
- System monitoring & alerts
- SuiteScript break-fix & enhancement
- Scheduled script management
- RESTlet & Suitelet maintenance
- Integration monitoring & fixes
- Release regression testing
- Upgrade-safe code review
- Period close assistance
- Revenue recognition support
- Multi-currency configuration
- Tax rate & code management
- Bank reconciliation support
- KPI & report delivery
- Quarterly business reviews
- Proactive improvement backlog
- Performance profiling
- Data integrity monitoring
- Release notes analysis
- Roadmap planning support
Support that scales with you.
Monthly retainers scoped to the hours and coverage your environment actually needs.
- Account audit & knowledge base creation
- Dedicated support channel (Slack or email)
- Monthly Status report
- Biannual release testing & updates
- Script error resolution
- Integration failure fixes
- Quarterly business review
- NetSuite licence fees
- Third-party platform subscriptions
- Major new implementation projects
- Hardware or infrastructure costs
Major projects — new module implementations, large-scale integrations, full data migrations — are scoped and quoted separately.
Ready to talk through what your environment actually needs? We scope retainers to the specific situation — no standard packages.
Request a Tailored Proposal →